Osteoarthritis Hand |
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Privacy When you visit our Website, you do so anonymously. We don't use 'cookies' or any other type of information collecting software. Be assured that when you use our website your privacy is ensured. If you contact us for any reason, we will not give any of your contact information to any third party for any reason whatsoever, outside of being legally compelled to do so. Osteoarthritis Hand does not and will not ever hold any of your credit card information. Our Returns Policy Returning an item If for any reason you are unhappy with your purchase you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by Osteoarthritis-Hand, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online. Please email info@osteoarthritis-hand.com with your order number to obtain a returns number which needs to be written on the outside of the parcel. Please re-package the goods and send to the address below:- Osteoarthritis-Hand. PO Box 3066, Stratford-upon-Avon, CV37 8WB, UK Items returned because they are damaged or defective If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Osteoarthritis-Hand will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you. |
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